Reset password

RESET PASSWORD

Parents can reset password by clicking on 'Forgot password' via web browsers or the Alex app

  • Enter the registered email correctly

  • Then check your mailbox. The email contains a link that helps you reset the password for your Alex account

  • Click on the link in the email, it will re-direct you to a website to enter a new password. After entering, click 'Reset password'

Notice:

  • A link to reset password is valid for one hour

  • A new password must contain at least 8 characters including numbers and letter characters

  • If parents don't remember any of your password, please contact the staff in which your child is studying to support

Change your child's avatar and check their student ID

Choose Profile in the Profile tag

You can change your child's avatar and student username shows their student ID for the E-learning portal.